Last Updated: 26 October 2026
At Shop VS, customer satisfaction is important to us. Please read this policy carefully
before requesting a return, exchange or refund on your clothing order.
1. Order Cancellation
- You may cancel your order free of charge as long as it has not yet been shipped/handed over to our courier partner.
- To cancel, contact us immediately with your Order Number at info@shopvsfoods.com or call +91 8796134976.
- If the order was paid online (Razorpay/CCAvenue/PayU/PayPal) and is cancelled before shipping, the full amount will be refunded to the original payment method.
2. Returns & Replacement Eligibility
To keep things fair and hygienic for all customers, we can only
accept return/replacement requests in the following cases:
- You received a damaged, stained or defective item.
- The item is unworn, unwashed, with original tags and packaging intact.
- Return request raised within 7 days of delivery.
- You received the wrong product or wrong size.
- The product has a manufacturing defect.
Once an item has been worn, washed or has tags removed, it is not eligible for return
unless it is defective.
3. Return Window
Any return/replacement request must be raised within 7 days of delivery,
along with an unboxing photo/video or a clear photo of the issue, sent to
info@shopvsfoods.com. Requests raised after this window may not be
accepted.
4. Refund Process
- Once your return request is approved and the product (if applicable) is received back / verified, your refund will be processed within 5–7 business days.
- Online payments (Razorpay / CCAvenue): Refund is credited back to the original payment source (card/UPI/net-banking/wallet) and may take 5–10 business days to reflect, depending on your bank.
- Cash on Delivery (COD) orders: Refund is processed via bank transfer/UPI to the account details you provide us, since no online payment was made.
- Shipping charges and any COD charges paid are non-refundable, unless the order was cancelled before dispatch or the wrong/defective item was delivered due to our error.
5. Non-Returnable Situations
- Change of mind after the product has been delivered and the seal is opened.
- Incorrect address provided by the customer leading to delivery failure or return-to-origin (RTO).
- Products purchased during clearance/final sale (if marked as non-returnable).
6. How to Request a Refund/Return
Simply email us at info@shopvsfoods.com or call
+91 8796134976 with your Order Number, reason, and photo/video proof (for damaged/wrong items). Our
team will respond within 24–48 hours with the next steps.
7. Contact Us
